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How a POS Helps with Employee Management

Updated: Apr 15, 2021

Employees are the most important asset your business has, but when it comes to managing them, they can be the most challenging part of your business. From scheduling, payroll to everything everything in between, tracking is an endless chore. That is where a modern point of sale (POS) helps. A smart POS system easily controls not only inventory, reporting, and payment processing, it also automates employee management, freeing you up to focus on other aspects of your business.

What Is Employee Management?

Employee management is streamlining the tasks associated with overseeing your staff. The tasks can include:

  • Assigning access cards and/or PIN numbers.

  • Setting access levels & permission controls.

  • Staff training.

  • Employee scheduling.

  • Monitoring performance & activity.

  • Tip reporting.

  • Timekeeping & payroll reconciliation.

  • And more.

Automating these everyday tasks mean you no longer need to spend most of the day on employee management. Let's look closer at some of these items to see how a POS can reduce the time it takes to complete these time-consuming tasks.

Streamline Timekeeping and Payroll

Advanced POS systems like Exatouch® have built-in time clocks that enable employees to sign in and out with their individual access cards or PIN numbers, centralizing important data allowing easy access. Streamlined timekeeping makes it easier to reconcile payroll and ensure accurate paychecks because the POS automatically calculates the amounts each employee is owed, whether they worked overtime or worked under different roles, all at varying rates of pay. For example, if Employee A works a total of 2 hours of overtime in a week, they are paid at the normal rate for the regular hours worked with 2 hours paid at the overtime rate. If Employee B works 4 hours as a delivery driver at a lower rate, and 4 hours as a cashier at a higher rate, your POS ensures you pay them correctly for the type of work performed. Additionally, POS reports can be run telling you the total hours worked, total break hours taken, total overtime hours used, and other insights that help you allocate resources more efficiently.

User Permissions

Maintaining security, especially around sensitive business information stored in your POS, is critically important. Exatouch allows you to set access levels and user permissions for different types of employees, even fine-tuning access levels using security profiles, including settings for administrators, power users, and regular users. The business owner would be assigned as an administrator with total and complete access to all settings and functions. A manager could be assigned as a power user, giving them the ability to provide refunds and discounts, for example, but an hourly employee would be assigned as a regular user who can create or edit orders, and cash them out, but does not have permission to refund or discount. A POS designed for today's business needs can maintain security while ensuring all of your employees have the tools and access needed to perform their jobs.

Simplify Tip Reporting

For businesses that allow tipping, and for restaurants in particular, a POS simplifies tip reporting and management. In Exatouch, it is easy to adjust for tips, track both cash and credit card tips, pool tips, and split tips among staff members. Detailed reporting gives complete visibility into all tips and making it easier to resolve any potential employee disputes.

Monitor Performance and Activity

Exatouch monitors employee activity to help determine who needs additional training and who top performers are so you can acknowledge their efforts. Find which employees have the highest and lowest sales, who gives the most discounts per shift, and who is meeting their goals. Leverage this information to offer additional help to those who require it, and when scheduling individual staff members, to ensure your best performers are on the clock during your busiest times to maximize sales. Exatouch enables you to print staff snapshot reports giving quick access to this valuable information.

Optimize Employee Scheduling

Not only will a POS track employee hours but it will help you optimize staff scheduling—whether that's scheduling 2 weeks or a month out, splitting shifts, or assigning employees to specific appointments, as in the case of salons and spas. Historical POS data helps to understand how many employees are needed to staff each shift to meet customer demand, without having to pay nonessential staff. Break down of sales by employee and by hour will show which team members to schedule at the busiest time of the day. If mornings are slow, schedule your newer or lower performing employees to give them more time to train and learn. If evenings are busy, schedule your veteran and top selling staff members to work, which will boost your overall sales. With Exatouch, there is also the ability to break down sales by item and employee. If you have an upcoming sale promoting certain inventory, be sure to schedule the employees who love to sell those items to increase profits.

Make Training Easy

Training is arguably the most important step in ensuring a successful employee. Make it easier on you and your business with a smart POS that has the capability to streamline training and onboarding. With Exatouch, you can rely on the training mode as a simple and effective way to introduce new employees to your business and get them up to speed. There is even a robust Knowledge Base with detailed instructions on how to do everything from clocking in to ringing up a sale—often including step-by-step videos! Plus, Electronic Payments offers staff training and 24/7, in-house technical support.

The right POS confidently simplifies employee management . Learn more about Exatouch and how its employee management application can save time, reduce stress, and elevate your revenue.

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