Save Time and Money
If your service business’s income is dependent on clients showing up for their assigned slots, a POS with staff scheduling, appointment bookings, confirmations, and reminders helps ensure you have customers walking through your doors and the team in place to help them. Leverage your system’s capabilities to maximize limited resources and save on overhead.
Schedule only the staff needed to serve the appointments scheduled, cutting excess labor hours and boosting your bottom line
Reduce costly no-shows with automatic email appointment reminders
Decrease time-consuming manual labor with automated appointment scheduling, while also lessening the chance for human error such as entering an incorrect customer phone number
Eliminate expenses associated with manual scheduling, including appointment books
Translate time savings from automation into revenue-boosting activities
If upselling customers on related services at time of booking, quickly add additional time to the appointment in the POS based on services selected
Build a Client Database
Creating and building on a customer database in your POS can mean higher profits for your business. Ask each client at checkout for their phone number and email address to send them promotions and discounts. Then, when they call for their next appointment, your staff can simply choose the customer from the database and all of their contact information will be automatically included with the booking. Additionally, a customer database gives you:
Insights into consumer behavior
Purchase and service histories
A record of client notes, including customer preferences and preferred service providers
A way to market to your customers with weekly or monthly texts and emails promoting special discounts, the arrival of new inventory, and company news
Strengthen Relationships with Your Customers
When you provide high levels of service and maintain contact with your customers, your business remains top of mind when clients are ready to make their next appointments. By using a POS with appointment scheduling, when they call in to book, customers spend less time on the phone because your system has all the information necessary to complete the booking. They also appreciate email and text reminders, which are easy to send through your POS and lead to:
Greater customer satisfaction
Higher lifetime customer values
Brand loyalty
Better online reviews—that new customer will read before deciding whether to visit your business
Gain Valuable Business Insights
The detailed reporting that comes with a POS is essential to your business. Besides features and applications such as inventory and pricing management, employee management, fast credit card processing—including contactless payments, and built-in loyalty programs and promotions, a POS system with appointment scheduling helps you determine performance like:
The number of no-shows in a select period of time or by specific dates
Total number of completed appointments by staff member
Productivity comparisons among team members
Total sales by staff member
Appointment/service history by customer
Understanding your most and least popular services, enabling you to realign your offerings and/or target your marketing to boost under-performing services
Establishing your busiest days and times, which helps you staff accordingly
Pouring over an appointment book would take hours to glean this information
, where a POS with appointment scheduling software will automatically surface the information and insights you need to make profitable business decisions. A POS like Exatouch® includes all these features and more!
Watch this video to see how simple it is to schedule a customer appointment in Exatouch POS:
If your business isn’t taking advantage of a POS with appointment scheduling, educate yourself on the solutions available. Book a free, personalized demo of Exatouch and discover all the ways it can streamline appointment scheduling to maximize your profits.
877-345-8975 www.epimscoast.com
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